Insurance · 16 weeks
Salesforce, Workday, and custom claims unified in 16 weeks
A real-time integration backbone replaced batch jobs and manual reconciliation across a 60-system landscape.
Headline result
64%
reduction in claim cycle time
The challenge
A regional insurer operated 60+ systems with mostly batch integration, hours of manual reconciliation per day, and audit findings related to data lineage. Claims cycle time had drifted to industry-trailing levels.
Our approach
- 01Integration architecture rationalization onto event-driven patterns
- 02Salesforce, Workday, and the custom claims platform connected via Kafka and managed iPaaS
- 03Identity unification on Okta with SCIM-driven lifecycle automation
- 04End-to-end lineage instrumentation for auditability
- 05Phased cutover with parallel run on every flow before retirement
Results
Measurable outcomes.
64%
reduction in claim cycle time
0
open audit findings related to data lineage
70%
reduction in manual data entry
minutes
instead of days for cross-system updates
Technologies
MuleSoftKafkaSalesforceWorkdayOktaSnowflake
Ready when you are
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